Terms & Conditions
Our Student Policy
Please read the student policy before you start your course. This document covers our full terms and conditions. If you have any queries please contact one of our Student Advisors, or email our tutors.
Refund Policy – what happens if I want to cancel?
Students are deemed to be enrolled in a course when they have accepted the Term’s & Conditions as advised by the student adviser. This is further confirmed once approval to take payment has been given. Students are encouraged to read the Career Academy Student Policy online to ensure that they are aware of their rights and responsibilities as a student with the Academy. Cancellations within 14 days of receiving your Log in Email will be entitled to a full money back guarantee. Refunds will only be processed on the 20th of the month. If you cancel after this time, you will be liable to pay the full amount outstanding. Requests for course cancellations must be made by Contacting the Cancellations Ambassador by phoning us.
Application for enrolment
A binding agreement shall arise between you and The Career Academy Global Ltd, which shall be governed by the laws of the UK, when you accept the Terms and Conditions by completing the online application and enrolment process. Company registration number 10655600. The name that will appear on your invoice will be Career Academy Limited Global. Our registered address is 111 Bradford Court, 123-131 Bradford Street, Birmingham, United Kingdom B12 ONS
Enquiries & feedback
You will receive a complementary phone consultation with a course adviser when you request an Information Pack. The information you submit is secure and will not be sold for commercial purposes. You will also be automatically added to our eNews database if you make an enquiry with The Career Academy. Please advise our administrator if you do not want to receive updates from The Career Academy.
The Career Academy really appreciates the feedback that you provide on completion of your course and uses this for course improvement and marketing purposes. Please let our administrator know if you would prefer that we did not use your feedback for marketing purposes
Make a complaint
If you feel we are not meeting your expectations for any reason. Please click here to make a complaint and management will get back to you within 10 days.
What payment methods do you accept?
We accept payment plans, direct bank transfer or credit card payments via world pay.
How long do I have to complete my course?
Students have 6 months to complete their Certificate or Diploma in Xero or MYOB course and 12 months to complete their Diploma and Pathway courses. However, the Administration Pathway is 18 months. You are welcome to take longer than six months but you will need to advise us on enrolment or request an extension.
Payment plan terms & conditions
If you complete an Interest Free Eazicollect Payment Plan Form through the Eazicollect provider, you are deemed to have accepted Eazicollect terms and conditions here.
You will receive your welcome email and online Totara login details to access your course content within 48 hours.
We collect personal information from you, including information about your:
- Contact information
- Billing or purchase information
We collect your personal information in order to enrol you in our courses.
Besides our staff, we share this information with our associated agencies as required to process student memberships and debt collection agencies should the need arise.
We keep your information safe by storing it securely and only allowing appropriately trained staff and relevant government authorities to access it.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at firstname.lastname@example.org, or 0800 112 0911
Is The Career Academy Registered Internationally?
Yes – The Career Academy United Kingdom is Internationally Approved and Registered by IARC